nextsergelfile

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Hej, Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats? Med vänliga hälsningar/Kind rega

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se Per Nordlund Per Nordlund Per.Nordlund@okq8.se

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

Med vänliga hälsningar/Kind regards

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Hej, Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats? Med vänliga hälsningar/Kind rega

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se Per Nordlund Per Nordlund Per.Nordlund@okq8.se

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

Med vänliga hälsningar/Kind regards

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Hej Karin, Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭 I am trying t

Per Nordlund Per Nordlund Per.Nordlund@okq8.se Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Business support bank Business support bank business-support.bank@okq8.se Martin Huldin Martin Huldin Martin.Huldin@okq8.se

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Show history

Karin Moberg

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Hej Karin, Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭 I am trying t

Per Nordlund Per Nordlund Per.Nordlund@okq8.se Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Business support bank Business support bank business-support.bank@okq8.se Martin Huldin Martin Huldin Martin.Huldin@okq8.se

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Show history

Karin Moberg

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Hej Ray, Vad bra!😊 Med vänliga hälsningar/Kind regards Karin Moberg Credit Officer|OK-Q8 Bank AB| |T +46 (0)8 506 800 00 Från: Ray McCarthy <ray.McCarthy@okq8.se> Skickat: den 10 januari 2025 08:34 Ti

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Hej Ray,

Vad bra!😊

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Show history

Ray McCarthy

Kopia: Business support bank <business-support.bank@okq8.se>; Martin Huldin <Martin.Huldin@okq8.se>
Ämne: Re: nextsergelfile

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Hej Ray, Vad bra!😊 Med vänliga hälsningar/Kind regards Karin Moberg Credit Officer|OK-Q8 Bank AB| |T +46 (0)8 506 800 00 Från: Ray McCarthy <ray.McCarthy@okq8.se> Skickat: den 10 januari 2025 08:34 Ti

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Hej Ray,

Vad bra!😊

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Show history

Ray McCarthy

Kopia: Business support bank <business-support.bank@okq8.se>; Martin Huldin <Martin.Huldin@okq8.se>
Ämne: Re: nextsergelfile

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Ray McCarthy Ray McCarthy ray.mccarthy@okq8.se

Hej Karin, thanks again for catching this. The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was

Per Nordlund Per Nordlund Per.Nordlund@okq8.se Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Business support bank Business support bank business-support.bank@okq8.se Martin Huldin Martin Huldin martin.huldin@okq8.se

Hej Karin, thanks again for catching this.

The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was very wrong.  I have tried to fix it about 4 times over the last 3 months, I think it is finally correct now.

On the 3rd of December 269 customers were charged an inkassoavgift, but none of these customers received an uppsägningstext on their statement.  I reran the statements for these customers but I forgot to change the payment status is cas_statement_history.  This table is used as a control when sending to Sergel.  The system checks that the customer received and over 30  and over 60 statement. According to this table, the customer had received two over 30 statements (no over 60).

I have now fixed this bad data, so tonight you should see about 82 customers in the nextSergelfile report

My new years resolution is ‘documentation’, I have attached my resolution notes for this issue.  In future all these notes will be published on an internal wiki which will available to all for review.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Show history

Ray McCarthy

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Hej Karin, thanks again for catching this. The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was

Per Nordlund Per Nordlund Per.Nordlund@okq8.se Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Business support bank Business support bank business-support.bank@okq8.se Martin Huldin Martin Huldin Martin.Huldin@okq8.se

Hej Karin, thanks again for catching this.

The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was very wrong.  I have tried to fix it about 4 times over the last 3 months, I think it is finally correct now.

On the 3rd of December 269 customers were charged an inkassoavgift, but none of these customers received an uppsägningstext on their statement.  I reran the statements for these customers but I forgot to change the payment status is cas_statement_history.  This table is used as a control when sending to Sergel.  The system checks that the customer received and over 30  and over 60 statement. According to this table, the customer had received two over 30 statements (no over 60).

I have now fixed this bad data, so tonight you should see about 82 customers in the nextSergelfile report

My new years resolution is ‘documentation’, I have attached my resolution notes for this issue.  In future all these notes will be published on an internal wiki which will available to all for review.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Show history

Ray McCarthy

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Hej Karin, thanks again for catching this. The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was

Per Nordlund Per Nordlund Per.Nordlund@okq8.se Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Business support bank Business support bank business-support.bank@okq8.se Martin Huldin Martin Huldin Martin.Huldin@okq8.se

Hej Karin, thanks again for catching this.

The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was very wrong.  I have tried to fix it about 4 times over the last 3 months, I think it is finally correct now.

On the 3rd of December 269 customers were charged an inkassoavgift, but none of these customers received an uppsägningstext on their statement.  I reran the statements for these customers but I forgot to change the payment status is cas_statement_history.  This table is used as a control when sending to Sergel.  The system checks that the customer received and over 30  and over 60 statement. According to this table, the customer had received two over 30 statements (no over 60).

I have now fixed this bad data, so tonight you should see about 82 customers in the nextSergelfile report

My new years resolution is ‘documentation’, I have attached my resolution notes for this issue.  In future all these notes will be published on an internal wiki which will available to all for review.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Show history

Ray McCarthy

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Hej Ray, Vad bra att du kan fixa det. Jag har några frågor koppla till detta. Har vi rätt att kräva via Sergel trots att Varning för uppsägning brev inte nått kunderna? är kravbrevet som gick 2024-12-

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Anette Johansson Kitanovic Anette Johansson-Kitanovic Anette.JohanssonKitanovic@okq8.se

Hej Ray,

Vad bra att du kan fixa det.
Jag har några frågor koppla till detta. Har vi rätt att kräva via Sergel trots att Varning för uppsägning brev inte nått kunderna? är kravbrevet som gick 2024-12-03 tillräckligt att kräva på och kommer rapportering av missbrukad kontokortskredit ske då vi inte har kommunicerat om det?

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Show history

Ray McCarthy

Kopia: Business support bank <business-support.bank@okq8.se>; Martin Huldin <Martin.Huldin@okq8.se>
Ämne: Re: nextsergelfile

Hej Karin, thanks again for catching this.

The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was very wrong.  I have tried to fix it about 4 times over the last 3 months, I think it is finally correct now.

On the 3rd of December 269 customers were charged an inkassoavgift, but none of these customers received an uppsägningstext on their statement.  I reran the statements for these customers but I forgot to change the payment status is cas_statement_history.  This table is used as a control when sending to Sergel.  The system checks that the customer received and over 30  and over 60 statement. According to this table, the customer had received two over 30 statements (no over 60).

I have now fixed this bad data, so tonight you should see about 82 customers in the nextSergelfile report

My new years resolution is ‘documentation’, I have attached my resolution notes for this issue.  In future all these notes will be published on an internal wiki which will available to all for review.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Hej Ray, Vad bra att du kan fixa det. Jag har några frågor koppla till detta. Har vi rätt att kräva via Sergel trots att Varning för uppsägning brev inte nått kunderna? är kravbrevet som gick 2024-12-

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Anette Johansson Kitanovic Anette Johansson-Kitanovic Anette.JohanssonKitanovic@okq8.se

Hej Ray,

Vad bra att du kan fixa det.
Jag har några frågor koppla till detta. Har vi rätt att kräva via Sergel trots att Varning för uppsägning brev inte nått kunderna? är kravbrevet som gick 2024-12-03 tillräckligt att kräva på och kommer rapportering av missbrukad kontokortskredit ske då vi inte har kommunicerat om det?

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Show history

Ray McCarthy

Kopia: Business support bank <business-support.bank@okq8.se>; Martin Huldin <Martin.Huldin@okq8.se>
Ämne: Re: nextsergelfile

Hej Karin, thanks again for catching this.

The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was very wrong.  I have tried to fix it about 4 times over the last 3 months, I think it is finally correct now.

On the 3rd of December 269 customers were charged an inkassoavgift, but none of these customers received an uppsägningstext on their statement.  I reran the statements for these customers but I forgot to change the payment status is cas_statement_history.  This table is used as a control when sending to Sergel.  The system checks that the customer received and over 30  and over 60 statement. According to this table, the customer had received two over 30 statements (no over 60).

I have now fixed this bad data, so tonight you should see about 82 customers in the nextSergelfile report

My new years resolution is ‘documentation’, I have attached my resolution notes for this issue.  In future all these notes will be published on an internal wiki which will available to all for review.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Ray McCarthy Ray McCarthy ray.mccarthy@okq8.se

Hej Karin, I am fairly sure that • All these customers received an inkassoavgift • All these customers received a akravbrev on 20241203 • All these customers received a statement with a Varning för up

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Anette Johansson Kitanovic Anette Johansson-Kitanovic Anette.JohanssonKitanovic@okq8.se

Hej Karin,
I am fairly sure that

• All these customers received an inkassoavgift
• All these customers received a akravbrev on 20241203
• All these customers received a statement with a Varning för uppsägning. Business support noticed the error and we sent them a second statement on 20241212. Unfortunately only the first statement is shown in CardUI, but there is a note on these customers explaining that they received a second statement.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Show history

Karin Moberg

Hej Ray,

Vad bra att du kan fixa det.
Jag har några frågor koppla till detta. Har vi rätt att kräva via Sergel trots att Varning för uppsägning brev inte nått kunderna? är kravbrevet som gick 2024-12-03 tillräckligt att kräva på och kommer rapportering av missbrukad kontokortskredit ske då vi inte har kommunicerat om det?

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Karin Moberg

Kopia: Business support bank <business-support.bank@okq8.se>; Martin Huldin <Martin.Huldin@okq8.se>
Ämne: Re: nextsergelfile

Hej Karin, thanks again for catching this.

The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was very wrong.  I have tried to fix it about 4 times over the last 3 months, I think it is finally correct now.

On the 3rd of December 269 customers were charged an inkassoavgift, but none of these customers received an uppsägningstext on their statement.  I reran the statements for these customers but I forgot to change the payment status is cas_statement_history.  This table is used as a control when sending to Sergel.  The system checks that the customer received and over 30  and over 60 statement. According to this table, the customer had received two over 30 statements (no over 60).

I have now fixed this bad data, so tonight you should see about 82 customers in the nextSergelfile report

My new years resolution is ‘documentation’, I have attached my resolution notes for this issue.  In future all these notes will be published on an internal wiki which will available to all for review.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Karin Moberg

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Karin Moberg

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Hej Karin, I am fairly sure that • All these customers received an inkassoavgift • All these customers received a akravbrev on 20241203 • All these customers received a statement with a Varning för up

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Anette Johansson Kitanovic Anette Johansson-Kitanovic Anette.JohanssonKitanovic@okq8.se

Hej Karin,
I am fairly sure that

• All these customers received an inkassoavgift
• All these customers received a akravbrev on 20241203
• All these customers received a statement with a Varning för uppsägning. Business support noticed the error and we sent them a second statement on 20241212. Unfortunately only the first statement is shown in CardUI, but there is a note on these customers explaining that they received a second statement.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Show history

Karin Moberg

Hej Ray,

Vad bra att du kan fixa det.
Jag har några frågor koppla till detta. Har vi rätt att kräva via Sergel trots att Varning för uppsägning brev inte nått kunderna? är kravbrevet som gick 2024-12-03 tillräckligt att kräva på och kommer rapportering av missbrukad kontokortskredit ske då vi inte har kommunicerat om det?

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Karin Moberg

Kopia: Business support bank <business-support.bank@okq8.se>; Martin Huldin <Martin.Huldin@okq8.se>
Ämne: Re: nextsergelfile

Hej Karin, thanks again for catching this.

The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was very wrong.  I have tried to fix it about 4 times over the last 3 months, I think it is finally correct now.

On the 3rd of December 269 customers were charged an inkassoavgift, but none of these customers received an uppsägningstext on their statement.  I reran the statements for these customers but I forgot to change the payment status is cas_statement_history.  This table is used as a control when sending to Sergel.  The system checks that the customer received and over 30  and over 60 statement. According to this table, the customer had received two over 30 statements (no over 60).

I have now fixed this bad data, so tonight you should see about 82 customers in the nextSergelfile report

My new years resolution is ‘documentation’, I have attached my resolution notes for this issue.  In future all these notes will be published on an internal wiki which will available to all for review.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Karin Moberg

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Karin Moberg

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Hej Karin, I am fairly sure that • All these customers received an inkassoavgift • All these customers received a akravbrev on 20241203 • All these customers received a statement with a Varning för up

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Anette Johansson Kitanovic Anette Johansson-Kitanovic Anette.JohanssonKitanovic@okq8.se

Hej Karin,
I am fairly sure that

• All these customers received an inkassoavgift
• All these customers received a akravbrev on 20241203
• All these customers received a statement with a Varning för uppsägning. Business support noticed the error and we sent them a second statement on 20241212. Unfortunately only the first statement is shown in CardUI, but there is a note on these customers explaining that they received a second statement.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Show history

Karin Moberg

Hej Ray,

Vad bra att du kan fixa det.
Jag har några frågor koppla till detta. Har vi rätt att kräva via Sergel trots att Varning för uppsägning brev inte nått kunderna? är kravbrevet som gick 2024-12-03 tillräckligt att kräva på och kommer rapportering av missbrukad kontokortskredit ske då vi inte har kommunicerat om det?

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Karin Moberg

Kopia: Business support bank <business-support.bank@okq8.se>; Martin Huldin <Martin.Huldin@okq8.se>
Ämne: Re: nextsergelfile

Hej Karin, thanks again for catching this.

The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was very wrong.  I have tried to fix it about 4 times over the last 3 months, I think it is finally correct now.

On the 3rd of December 269 customers were charged an inkassoavgift, but none of these customers received an uppsägningstext on their statement.  I reran the statements for these customers but I forgot to change the payment status is cas_statement_history.  This table is used as a control when sending to Sergel.  The system checks that the customer received and over 30  and over 60 statement. According to this table, the customer had received two over 30 statements (no over 60).

I have now fixed this bad data, so tonight you should see about 82 customers in the nextSergelfile report

My new years resolution is ‘documentation’, I have attached my resolution notes for this issue.  In future all these notes will be published on an internal wiki which will available to all for review.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Karin Moberg

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Karin Moberg

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Hej Ray, Vad bra! då känner vi oss lugna. Trevlig helg😉 Med vänliga hälsningar/Kind regards Karin Moberg Credit Officer|OK-Q8 Bank AB| |T +46 (0)8 506 800 00 Från: Ray McCarthy <ray.McCarthy@okq8.se>

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Anette Johansson Kitanovic Anette Johansson-Kitanovic Anette.JohanssonKitanovic@okq8.se

Hej Ray,

Vad bra! då känner vi oss lugna.

Trevlig helg😉

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Show history

Ray McCarthy

Kopia: Anette Johansson-Kitanovic <Anette.JohanssonKitanovic@okq8.se>
Ämne: Re: Sv: nextsergelfile

Hej Karin,
I am fairly sure that

• All these customers received an inkassoavgift
• All these customers received a akravbrev on 20241203
• All these customers received a statement with a Varning för uppsägning. Business support noticed the error and we sent them a second statement on 20241212. Unfortunately only the first statement is shown in CardUI, but there is a note on these customers explaining that they received a second statement.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej Ray,

Vad bra att du kan fixa det.
Jag har några frågor koppla till detta. Har vi rätt att kräva via Sergel trots att Varning för uppsägning brev inte nått kunderna? är kravbrevet som gick 2024-12-03 tillräckligt att kräva på och kommer rapportering av missbrukad kontokortskredit ske då vi inte har kommunicerat om det?

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Ray McCarthy

Kopia: Business support bank <business-support.bank@okq8.se>; Martin Huldin <Martin.Huldin@okq8.se>
Ämne: Re: nextsergelfile

Hej Karin, thanks again for catching this.

The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was very wrong.  I have tried to fix it about 4 times over the last 3 months, I think it is finally correct now.

On the 3rd of December 269 customers were charged an inkassoavgift, but none of these customers received an uppsägningstext on their statement.  I reran the statements for these customers but I forgot to change the payment status is cas_statement_history.  This table is used as a control when sending to Sergel.  The system checks that the customer received and over 30  and over 60 statement. According to this table, the customer had received two over 30 statements (no over 60).

I have now fixed this bad data, so tonight you should see about 82 customers in the nextSergelfile report

My new years resolution is ‘documentation’, I have attached my resolution notes for this issue.  In future all these notes will be published on an internal wiki which will available to all for review.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>

Karin Moberg Karin Moberg Karin.Moberg@okq8.se

Hej Ray, Vad bra! då känner vi oss lugna. Trevlig helg😉 Med vänliga hälsningar/Kind regards Karin Moberg Credit Officer|OK-Q8 Bank AB| |T +46 (0)8 506 800 00 Från: Ray McCarthy <ray.McCarthy@okq8.se>

Ray McCarthy Ray McCarthy ray.McCarthy@okq8.se

Anette Johansson Kitanovic Anette Johansson-Kitanovic Anette.JohanssonKitanovic@okq8.se

Hej Ray,

Vad bra! då känner vi oss lugna.

Trevlig helg😉

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Show history

Ray McCarthy

Kopia: Anette Johansson-Kitanovic <Anette.JohanssonKitanovic@okq8.se>
Ämne: Re: Sv: nextsergelfile

Hej Karin,
I am fairly sure that

• All these customers received an inkassoavgift
• All these customers received a akravbrev on 20241203
• All these customers received a statement with a Varning för uppsägning. Business support noticed the error and we sent them a second statement on 20241212. Unfortunately only the first statement is shown in CardUI, but there is a note on these customers explaining that they received a second statement.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej Ray,

Vad bra att du kan fixa det.
Jag har några frågor koppla till detta. Har vi rätt att kräva via Sergel trots att Varning för uppsägning brev inte nått kunderna? är kravbrevet som gick 2024-12-03 tillräckligt att kräva på och kommer rapportering av missbrukad kontokortskredit ske då vi inte har kommunicerat om det?

Med vänliga hälsningar/Kind regards

Karin Moberg
Credit Officer|OK-Q8 Bank AB|
|T +46 (0)8 506 800 00

Ray McCarthy

Kopia: Business support bank <business-support.bank@okq8.se>; Martin Huldin <Martin.Huldin@okq8.se>
Ämne: Re: nextsergelfile

Hej Karin, thanks again for catching this.

The problem was caused by my aging module (this calculates the payment status and days over due.) I believed that I had replicated Bankworks logic, but I was very wrong.  I have tried to fix it about 4 times over the last 3 months, I think it is finally correct now.

On the 3rd of December 269 customers were charged an inkassoavgift, but none of these customers received an uppsägningstext on their statement.  I reran the statements for these customers but I forgot to change the payment status is cas_statement_history.  This table is used as a control when sending to Sergel.  The system checks that the customer received and over 30  and over 60 statement. According to this table, the customer had received two over 30 statements (no over 60).

I have now fixed this bad data, so tonight you should see about 82 customers in the nextSergelfile report

My new years resolution is ‘documentation’, I have attached my resolution notes for this issue.  In future all these notes will be published on an internal wiki which will available to all for review.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej Karin,
Thanks for catching this, I too believe there is something very wrong here. It is probably caused by new aging module, 112 lines of code have never caused me so much trouble 😭

I am trying to figure out what has gone wrong, and will try and fix it today.

Ray McCarthy
Payments Consultant | Cliste AB
Mobil: + 46 (0)70 591 62 32

Ray McCarthy

Hej,

Jag skulle notera datum för när filerna går till Sergel och reagerar över att det är väldigt få kunder i filen. Är det som det ska eller är det något som ändrats?

<image004.png>

Med vänliga hälsningar/Kind regards

<image001.png>