URGENT RECALL: All Verizon Ellipsis Jetpack Model Wifi HotspotsDevona WilliamsDevona Williams
Dear SJSU Students, Faculty, and Staff, We are contacting you regarding the WiFi hotspot that you checked out from SJSU IT IMS Equipment Loaning Service or from the Martin Luther King, Jr. Library. Ve
Dear SJSU Students, Faculty, and Staff,
We are contacting you regarding the WiFi hotspot that you checked out from SJSU IT IMS Equipment Loaning Service or from the Martin Luther King, Jr. Library.
Verizon has issued a recall on 2.5 million Ellipsis Jetpack mobile hotspot devices, reporting that their lithium-ion batteries can overheat, posing a fire and burn hazard. Please view this link for details regarding the Verizon Recall. As a matter of concern for the safety of our university community, please turn your hotspot off immediately and stop using it. In a recent update, Verizon has sent a firmware update that will disable the hotspot from running while plugged in, in an attempt to remedy the overheating/fire issue. We are aware that Verizon advised users to restart the hotspot to activate the firmware update, but we strongly advise that the hotspot is turned off, unplugged and not used at all until we can provide a replacement. Please discontinue the use of any jetpack hotspots. If you have checked out another model from IMS, please disregard this message.
We are working with Verizon to expedite the replacement process and will let you know as soon as the new hotspots are available.
If you checked out your hotspot from the IMS, we will schedule appointments for returns via email. Please check your SJSU Gmail account for important instructions. Please keep in mind that replacement supplies may be limited and It may take 2-7 business days for us to receive a temporary replacement for you. For urgent equipment loaning matters please contact SJSU IT IMS Equipment Loaning. We will continue to provide updates via the announcement section on the Connect2 equipment loaning home page.